By placing an order through Mansuptee you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.

RETURN POLICY
Within 14 calendar days from the date of receipt of the goods, the customer can provide the seller with a return statement of the purchased goods.

RETURNABLE PRODUCTS
1) In order the item to be returned make sure your item is in the same condition that you received it, unworn or unused, with tags.

2) Only unused products in the original packaging will be returned. If the product and / or packaging has been used or is damaged, no refund will be issued and no replacement product will be shipped.

NON-RETURNABLE PRODUCTS
1) Non-returnable products: Gift cards 

RETURN PROCESS
The seller introduces the option to send a return statement electronically. To meet the deadline mentioned in paragraph 1, simply send a statement before it expires.

The declaration must contain:
- The email previously used to place the order
- Order number
- The name of the product to be returned
- A detailed explanation of the reason for the return

- Video and/or photos that can confirm a defect or damage to the product*
* Video or photo materials must clearly show the problem with the product.

IMPORTANT: The Seller is not responsible for defects caused by incorrect use of the Goods or damages for which events independent of the Seller are responsible (e.g. unpredictable weather conditions, damage to the package by the postman).

RETURN PROCESSING TIME
1) Within 5 days of receipt of the declaration, the seller will provide return instructions and the address for the return of the goods. The customer ships the return product specifically to the address entered by the seller in response to the return statement.

PLEASE NOTE: all our warehouses for returns are abroad: Ukraine and China. The exact address will be provided by the Seller together with the return instructions and can not be changed.

Returns sent to another address will not be accepted and no changes or returns will be issued.

2) The customer is obliged to send the merchandise to the address provided by the seller within a maximum period of 5 calendar days from the day he received the return address and the instructions from the seller.

3) The customer ships the merchandise to the address provided by the seller, using insured and tracked delivery, and enters the package tracking number with the seller via email.

4) The client assumes the cost of returning the merchandise.

REFUND PROCESSING TIME
1) The seller is obliged to return the price of the product to the customer or to send a replacement product within a maximum period of 14 days from receipt of the goods by the seller.

2) Refunds are transferred to the payment accounts used to pre-pay the order. After the refund is issued, the money usually reaches the customer's account within 3-10 business days. Sometimes it may take longer, depending on the customer's bank.

RESTOCKING FEE
Personalized products are returned with a 70% restocking fee. In some cases it is possible to exchange and/or resize the product without the restocking fee. We will be happy to do that for you If that is the case - please contact us via support@Mansuptee.com